Security in Tradeification

1. Protect your account

• Use a unique, strong password (at least 12 characters) that you do not reuse elsewhere.
• Manage your password and account security under Settings → Account. Two-factor authentication (2FA) is coming in a future update. Until then, we recommend a unique password.
• Never log in via links in email or chat. Instead, open Tradeification directly in the app or type the address yourself.

2. Protect yourself against fraud

We will never ask you to share your password, one-time codes, or payment details – regardless of contact method. If anyone claims to represent Tradeification and asks for sensitive details, report it directly to us.

3. Fake accounts

Official trader setups are always published with a verified TRADER account as the source in Hub and the feed. If you suspect someone is impersonating a trader — use the report button.

4. Protect your connected broker accounts

When you connect your broker account, you use your own API keys to your own account — Tradeification acts as a technical channel and never takes part in or receives compensation for your order placement. Keep in mind that:

• Tradeification never stores your broker credentials in plain text.
• Tradeification stores your API key encrypted and has no way to move or withdraw funds from your account.
• If your broker allows it, API keys should be restricted to trading and read access — avoid granting withdrawal permission wherever it can be opted out.

If you suspect unauthorised activity: revoke the key directly with your broker (this stops all access immediately) and contact us at support@tradeification.com. We will help investigate what happened on our platform, but the account and funds themselves are managed by your broker.

5. External links and files

Do not click unknown links or download unknown files from members you do not know. Tradeification never uploads executable files to chat. This also applies to emails or messages that claim to come from your broker but reference your Tradeification connection.

6. Report a security issue

Do you suspect someone has gained unauthorised access to your account, or do you want to report a security issue? Contact us at support@tradeification.com. We prioritise security matters and normally respond within 24 hours on weekdays.